Refund Policy
Eligibility for Refunds
Refunds may be considered in the following situations:
- You have made a payment for our services but have not received the agreed-upon deliverables within the specified timeframe.
- Our services do not meet the agreed-upon specifications or quality standards.
- You have been billed incorrectly, resulting in an overpayment.
Refund Process
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer support team at info@trinbit.com and provide details of your request for a refund, including the reason for the refund and any relevant documentation.
- Our team will review your request and may request additional information if necessary.
- If your request is approved, we will process the refund within a reasonable timeframe using the original method of payment.
Non-Refundable Services
Please note that certain services may be non-refundable, including but not limited to:
- Customizations or modifications made to the deliverables after the initial agreement.
- Services that have been fully or partially completed and delivered to you.
- Services provided as part of a subscription or ongoing contract, unless otherwise specified in the contract terms.
Contact Us
If you have any questions or concerns about this Refund Policy or your eligibility for a refund, please contact us at info@trinbit.com.